Refund and Returns Policy

At Nexora Distributions, we are committed to providing our B2B partners with high-quality inventory and reliable fulfillment services. Because we operate strictly as a business-to-business (B2B) wholesale distributor, our return policies differ from standard retail policies. Please review our guidelines carefully before placing an order.

1. General Return Guidelines All wholesale transactions are generally considered final. We do not accept returns, exchanges, or issue refunds for buyer’s remorse, changes in market gating, restricted brand issues on third-party marketplaces (such as Amazon or Walmart), or unsold inventory. Returns are only authorized in the event of an error on our part or if products arrive damaged.

2. Damaged or Defective Items If you or your prep center receive damaged or defective merchandise, you must notify us within 5 business days of the delivery date.

• Claims must include the order number, product details, and clear photographic evidence of the damage (including photos of the shipping box).
• Upon review and approval of the claim, Nexora Distributions will provide a replacement or issue a credit/refund for the damaged units.

3. Incorrect Shipments If you receive items that do not match your invoice or order confirmation, please contact our support team within 5 business days of receipt. We will provide a Return Merchandise Authorization (RMA) and arrange for the correct items to be shipped or issue a refund for the discrepancy.

4. Non-Returnable Items For health, safety, and compliance reasons, the following categories are strictly non-returnable under any circumstances unless incorrectly shipped by us:

• Grocery and Gourmet Food items
• Temperature-sensitive products (e.g., meltables)
• Pet Food and Treats
• Health & Household consumables, including supplements
• Beauty & Personal Care products

5. Return Authorization Process No returns will be accepted without a valid Return Merchandise Authorization (RMA) provided by our team.

• Unauthorized returns sent to our warehouse or fulfillment centers will be refused or securely disposed of without a refund.
• Approved returns must be shipped back in their original, unopened packaging.

6. Refund Processing Once an authorized return is received and inspected at our facility, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and applied to your original method of payment or issued as store credit within 7 to 10 business days.

Contact Us If you need to report an issue with your order or initiate a claim, please contact our support team immediately with your order details and supporting documentation.